What must I do to remove the passcode after receiving iPhone 4 device

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Level 1

8 points

What must I do to remove the passcode after receiving iPhone 4 device

What must I do to remove the passcode after receiving iPHONE 4 device from a former owner who does not remember his passcode after not using this device for a long time since he bought a new device.This device is working.Only the screen passcode is locked.Serial number: 69***A4S.Firmware version: 7.1.2

I received old iphone 4 with passcode on.Phone is in working condition and I can still access camera,music player,flashlight and other few features.I cannot unlock screen because the former owner forgot passcode.He had not been using it 4 long.

[Edited by Moderator]

iPhone 4 (8GB)

Posted on Sep 26, 2020 3:44 AM

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Answer 1

Best reply

MoonJ.

Community Specialist

Oct 2, 2020 4:20 PM in response to sabata240

Hey sabata240,

We understand that you need to reset the passcode for an iPhone. Take a look at the following guide for those steps: If you forgot the passcode on your iPhone, or your iPhone is disabled

Thanks for using Apple Support Communities.

Cheers!

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Answer 2

KiltedTim

Level 10

197,752 points

Oct 2, 2020 4:35 PM in response to sabata240

Removing the passcode isn't the problem. The real problem will be that if it's activation locked, only the owner of the account used can unlock it.

It will be useless to you if the previous owner doesn't know their iCloud account credentials.

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Answer 3

sabata240 Author

Level 1

8 points

Oct 2, 2020 11:55 PM in response to KiltedTim

Thanks for this reply too.It tells me that I should not spend time and data downloading firmware since the phone will ask for former iCloud credentials which have been long forgotten (I speak of firmware because iTunes requires some backup or firmware to do the job).Thank you for saving me trouble.

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Answer 4

sabata240 Author

Level 1

8 points

Oct 3, 2020 12:06 AM in response to KiltedTim

I am not sure what 'Activation locked' mean,however if that means when the phone has been 'blacklisted' so that it does not work,well that is not the case because the phone is still working.I can receive phone calls on it,using any network sim.It is not locked in any way except for the screen passcode which prevents me from accessing things like MENU,PHONEBOOK and others.

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Answer 5

sabata240 Author

Level 1

8 points

Oct 2, 2020 11:50 PM in response to KiltedTim

Thanks.Now I know what to do to reset passcode.This was helpful.

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What must I do to remove the passcode after receiving iPhone 4 device

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