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iphone 8 wont download photos to mac

HIi

My iphone 8 will nor download photos to my Mac Book any ideas?

I get a looped message 'unlock iphone'

My device appears intermittently on the lefthand menu in Photos above activity -

The Option to 'Open photos' again appears intermittently Top menu.

Really frustrating...


I have a MacBookPro with macOS Cantalina version 10:15:7

My iPhone8 software is also up to date.


MacBook, macOS 10.12

Posted on Sep 26, 2020 8:59 AM

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Sep 26, 2020 10:16 AM in response to SravanKrA

Hello,

Thanks for your help, I resolved this myself, it would not work because my USB cable was too old.

I used a new one and it worked fine, I used some free software from iMazing for Mac and it identified the problem straight away.


Please share my answer with users.


Apple should have been able to display this info, I should not have to rely on a 3rd party software provider.


Best,

S

iphone 8 wont download photos to mac

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