HIi
My iphone 8 will nor download photos to my Mac Book any ideas?
I get a looped message 'unlock iphone'
My device appears intermittently on the lefthand menu in Photos above activity -
The Option to 'Open photos' again appears intermittently Top menu.
Really frustrating...
I have a MacBookPro with macOS Cantalina version 10:15:7
My iPhone8 software is also up to date.
MacBook, macOS 10.12
Connect iPhone to Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
Connect iPhone to Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
Hello,
Thanks for your help, I resolved this myself, it would not work because my USB cable was too old.
I used a new one and it worked fine, I used some free software from iMazing for Mac and it identified the problem straight away.
Please share my answer with users.
Apple should have been able to display this info, I should not have to rely on a 3rd party software provider.
Best,
S
Nice to see another iMazing user here! Regarding your issue, just for the future reference -- this also can happen due to a bug with USB drivers. In my case it was fixed by resetting SMC.
iphone 8 wont download photos to mac
