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Hello. I need to refund because my 4 years old nephew downloaded VivaVideo by accident, then the free trial turned to VIP subscription, which I don't beed at all. Please help me with canceling and refund.
[Re-Titled by Moderator]
Hello,
How to request a refund
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases or disable purchasing completely. Set up Screen Time.
Hopefully this helps!
Hello,
How to request a refund
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases or disable purchasing completely. Set up Screen Time.
Hopefully this helps!
To cancel a subscription see this:
VivaVideo canceling and refund
