VivaVideo canceling and refund

Hello,

How to request a refund

1. Go to reportaproblem.apple.com. 
2. Sign in with your Apple ID and password.
3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases or disable purchasing completely. Set up Screen Time.

Hopefully this helps!

To cancel a subscription see this:

https://support.apple.com/en-us/HT202039