Black bar showed up in the middle of screen

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Level 1

9 points

Black bar showed up in the middle of screen

This just showed up tonight. Have tried rebooting it and doing the new software update. It is a 32GB 4K Apple TV. I have only had it for a couple weeks. The black bar only shows up on Apple TV, so it’s not the tv.

Has anyone seen this before?

Posted on Sep 27, 2020 6:03 PM

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Answer 1

Vancouver22

Level 8

36,733 points

Sep 27, 2020 7:19 PM in response to Cpeuter

Is this just in the settings app or any other screens or apps?

For now try force quitting all apps- Double click the home button to bring up the app switcher, swipe sideways to the apps, then swipe up to close each App you have open.

Unplug the unit for a few minutes. Then test

In the audio video settings: Check your HDMI connection: Apple TV can run a test to see if there are any problems with your HDMI connection. Select Check HDMI Connection, then follow the onscreen instructions.

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Answer 2

Cpeuter Author

Level 1

9 points

Sep 28, 2020 4:56 AM in response to Vancouver22

As it turns out, I think it somehow had to do with my AV receiver. I did unplug the Apple TV and HDMI cables, but I think the real fix was resetting my receiver. Thanks for the reply!

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Black bar showed up in the middle of screen

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