Level 1

15 points

Unable to install macOS Catalina 10.15.7 Update

Software Update prompts me that an update is available for my Mac. Specifically, the 10.15.7 update and tells me a restart is required. I restart my computer it is a black screen for quite some time... the apple logo pops up for like 2 seconds with a progress bar, but nothing actually gets installed because it goes through the entire restart and when I log in to my computer, the Software Update prompt still tells me I need to restart my computer for the update. Seems like it is stuck/broken and I'm not sure how to fix it. Is there a command I can run in terminal to reset the broken Software Update window in System Preferences? This is like Windows Update level of bad.

MacBook Pro

Posted on Sep 28, 2020 4:35 PM

Top-ranking reply

stevenfromsartell

Level 1

19 points

Posted on Feb 26, 2021 7:12 PM

Thanks Jocko,

I got it to go for real this time after freeing up even more space from the computer. It’s funny that I didn’t get any error message saying more space was needed and I thought I had great plenty, but apparently not.

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32 replies

Nov 10, 2020 8:08 AM in response to Micus1

I have a Macbook which is 2014 make. I have been getting this alert to update the OS but I have tried to restart and update it multiple times but nothing happens. I even tried one of the solutions mentioned by downloading the OS file from the apple site. That too did not work.

Daimaou

Level 1

19 points

Nov 11, 2020 10:27 PM in response to Micus1

I HIGHLY recommend against installing this update. After installing it, my computer fans revved up to a thousand and my machine shut down. Now I cannot boot. I can get to the login screen and then the trackpad stops responding, the fan revs up to maximum and my machine shuts down. I've tried everything I can think of, including Safe Mode, but to no avail. I'm going to have to reinstall the OS, which is extremely irritating.

jocko463

Level 1

9 points

Nov 29, 2020 5:56 PM in response to Micus1

If you don't need to update then stay away from 10.15.7. Tried twice to install it via normal Apple Update and both times it failed. Initial restart on computer to get the upgrade going got me black page w/Apple logo, progress bar stops at about a 10th the distance and installation freezes. Power off, wait, power on and mac recovers. Tried doing the download and using the .dmg installer. Again, the same thing; installation freezes in short order. Except, this time after power off/power on and restarting, mac came back boogered. About this Mac showed 10.15.7 but apparently was not fully installed; don't know what happened. Very slow, lots of beach balls, color messed up and, worst of all, could not restore using Migration and Time Machine; Time Machine hard drive could not be found. Right now using restore function (command / R) and restoring from earlier Time Machine backup. This is a load of crap from Apple; B-team stuff for sure. This is *Exactly* why I left Windows. While Jobs may have been a real SOB to work for, he demanded perfection. The clown running Apple these days ought to take some lessons from Jobs legacy on being an SOB and start demanding perfection instead of releasing garbage like this ...as I type this on my smoothly running Surface Book 2.

Dec 12, 2020 6:09 AM in response to Micus1

The tip from Micus1 really helped!

I installed the update his way and now my mac doesn't say there's an update anymore.

It did ask for an extra patch and after that, it works like a treat again.

Thank you so so much for your advice!

Lots of love

jocko463

Level 1

9 points

Jan 16, 2021 5:30 AM in response to Vche

Thanks Micus 1 but I have made the decision to downgrade back to Mojave. My Mac Mini has reached its plateau with Catalina ...Big Sur is a no go. Based on that, I have no desire to remain with Catalina ...probably one of the worst OS "upgrades" Apple has come out with. The remaining Catalina bugs/glitches will probably be addressed with Big Sur so to remain in Catalina means living with this crappy OS. I shouldn't have to go through all manner of gyrations to upload a simple security update and I shouldn't have to deal with a poorly designed and executed OS; this is *exactly* why I moved from Microsoft to Apple. But Steve Jobs legacy has fallen on people and a CEO who do not embrace Jobs' perfectionist, gotta be right before it's released, mindset; IMHO there's not much to distinguish Apple over Microsoft these days ...a shame. Both my Mac and me were happy with Mojave so I will be doing the downgrade.

Feb 26, 2021 1:21 PM in response to stevenfromsartell

Nevermind . . . I was convinced that it was working this time as I got not only the progress bar but a time estimate. Still stuck at 10.15.6 afterwards. Tried deleting my previous post but don't see the option to do so.

Sep 29, 2020 5:52 AM in response to Micus1

I have the same issue....

Sep 29, 2020 8:11 AM in response to Snorkers65

I also have the same issue as described

any advice ??

Thanks

ecamargo

Level 1

4 points

Oct 16, 2020 8:28 AM in response to Micus1

Thanks Micus1 - It works here.

Cya!

Nov 2, 2020 6:35 AM in response to Micus1

Worked for me!

Nov 23, 2020 10:37 AM in response to Robm5131

Exactly.

Nov 29, 2020 7:16 AM in response to Micus1

I used the support link too. It worked. However, the System Preferences icon still says I have the update to install... which it still won't. Maybe the next none will do the trick.

Micus1 Author

Level 1

15 points

Jan 16, 2021 12:05 PM in response to jocko463

No worries Jocko463. Catalina certainly has a lot of problems, but for those who want it, I just wanted to help people them out by creating a discussion forum post for it.

Owl-53

Level 10

102,433 points

Sep 29, 2020 12:57 PM in response to Micus1

You maybe correct. My Retina MBA 2018 just experienced the run away accountsd issue. That is even thought I suggested restarting in Safe Mode which I did the day after the Automatic Update 10.15.7 was installed. I my case, Safe Mode did fix the issue for about 2 - 3 days but restarted with it using 150% to 200% of CPU.

Have just used Internet Recovery Mode ( Command + Option + R ) erased the SSD and downloaded Catalina again. Have not yet setup, so not sure if I received 10.15.6 or 10.15.7.

Interesting, did not experience any issues on Old iMac late 2012 with Rotational HD

Micus1 Author

Level 1

15 points

Oct 6, 2020 11:51 PM in response to ferenc208

Hello Frenc! I would try what P. Phillips posted and restart your computer in Safe Mode. If you already tried that and it doesn’t work, I would consider a clean install of your OS. Definitely backup everything before you attempt to do that. Another option is the Apple Store, but I wouldn’t exactly recommend that now cause of COVID stuff so hopefully one of those other two options works for you! I think Phillip also recommended the Internet Recovery Mode. I’ve never used it and it sounds very similar to doing a clean install of your OS (probably just one of the available restore methods presented to you when you try to do a restore) but it is still an erase and clean install feature so backing up is still advised. I’ve also recently started using my Mac’s Console to figure out solutions to my software problems. I’m no master by any means, but maybe someone else online might be able to help you with utilizing the console to fix software problems like Apple’s automatic updater.

Best of luck to you Frenc!

Micus1

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Unable to install macOS Catalina 10.15.7 Update