Unable to install macOS Catalina 10.15.7 Update

Software Update prompts me that an update is available for my Mac. Specifically, the 10.15.7 update and tells me a restart is required. I restart my computer it is a black screen for quite some time... the apple logo pops up for like 2 seconds with a progress bar, but nothing actually gets installed because it goes through the entire restart and when I log in to my computer, the Software Update prompt still tells me I need to restart my computer for the update. Seems like it is stuck/broken and I'm not sure how to fix it. Is there a command I can run in terminal to reset the broken Software Update window in System Preferences? This is like Windows Update level of bad.

MacBook Pro

Posted on Sep 28, 2020 4:35 PM

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Posted on Feb 26, 2021 7:12 PM

Thanks Jocko,


I got it to go for real this time after freeing up even more space from the computer. It’s funny that I didn’t get any error message saying more space was needed and I thought I had great plenty, but apparently not.

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32 replies

Sep 29, 2020 11:43 AM in response to s20004365

Hello everyone! I managed to get the update installed! This is what I did. I went to the Apple Support Downloads page and downloaded the .dmg file for the update. Sometimes Apple's auto update thing breaks so this is a good way around that. Apple - Support - Downloads


Here is the specific link to the download as well: https://support.apple.com/kb/DL2052?viewlocale=en_US&locale=en_US


Enjoy!

Feb 26, 2021 1:16 PM in response to ferenc208

I just ran into that issue, too! I downloaded the 10.15.7 dmg and it gave the same results as the normal update through System Preferences did--computer would restart, show the Apple and progress bar, and then show the login screen. After I would enter the user account password, the computer would log me in and nothing would happen. This may sound strange, but I finally got it to go after I temporarily turned on Automatic Login for that user account in the User's & Groups pane of System Preferences.


I realize you don't need the help anymore, Ferenc, but hopefully this can help others out yet.

Nov 23, 2020 10:18 AM in response to Micus1

Finally managed to downloads Catalina 10.15.7. If your device keeps asking to restart you need to create more free space on your HD. I removed a load of programmes that were taking space and the update downloaded no issues. It would be helpful if Apple could actually include a message telling you the reason rather than just not downloading

Feb 26, 2021 7:00 PM in response to stevenfromsartell

You've got what I was experiencing. I tried everything. Wasted far too much time. The last thing I did was to restart in "Safe Mode" and install using the direct download dmg file. If I'm not mistaken it finally worked and installed ...although the process left me doubting it's installation. After rebooting, the security update notification was gone. If you haven't yet tried, I would do the Safe Mode install with a direct download.


I had made the decision to downgrade back to Mojave even before I finally managed to coax the Catalina security update to install. Mojave worked (and works) great; I got my 32 bit programs back (not every software maker is kowtowing to Apple and their exclusive support for 64 bit software) and so far, updates install painlessly like they used to. My Mini had met it's plateau with Catalina; Big Sur was a no-go and I didn't want to get stuck with Catalina.


Hope you get it figured out.


Cheers.

Oct 7, 2020 4:16 AM in response to Micus1

Hey Micus!

Really thanks for the fast reply... since then i tried every her written way, nothing helped for me unfortunately... my mac has needed a real brand new clear installation, i don't know why :D BUT I'm already finished with it so i have the 10.15.7 and almost ready for the settings also :D

Never mind...

Really big thanks for the help!

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Ferenc

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Unable to install macOS Catalina 10.15.7 Update

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