Can't open files with double click. An error occurs.

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Can't open files with double click. An error occurs.

I can only open some files by double clicking it. When I double click it, an error apears:

"<file>" is damaged and can't be opened. You should move it to the Bin.

This happens for .pdf, .pptx, .numbers, etc. files. However, if I open Preview first and then go File->Open and open the file, it works just fine. It's the same with PowerPoint and Numbers.

This problem doesn't occur for all files. For some .pdf files, it opens normally by double clicking it.

Posted on Sep 29, 2020 4:46 AM

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Answer 1

Top-ranking reply

sterling r

Community Specialist

Oct 5, 2020 2:26 PM in response to delight1123

Hey there delight1123,

We see that you are having some issues opening some of your files when double-clicking on your Mac. We would love to assist you with isolating the cause of this issue.

To complete this isolation, we have some troubleshooting steps that we would like you to follow:

Start the Mac up in safe mode and test issue: How to use safe mode on your Mac
Creating a test user account to test issue: Set up users, guests, and groups on Mac

If the issue still persists once completing this troubleshooting then you may want to consider reinstalling the macOS: How to reinstall macOS from macOS Recovery

Prior to reinstalling the macOS, be sure to complete a full backup of your data for your Mac: Back up your Mac

Hope these steps help!

Take care.

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Can't open files with double click. An error occurs.

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