Photo count does not match (2020)

my photo count on 'imports' does not tally with my photo count on my album.

same goes for video..


for example video on phone : 5484

on mac import: 5626 (where did the additional came from?)


photo on phone under recents: 36,109

on mac import: 35,681 (there are a missing of 428 photos)


this is very frustrating, i just want to transport all my photo to a HDD why does APPLE love to make things so difficult?? a drag and drop folder is best irregardless of privacy.

Posted on Sep 29, 2020 7:51 AM

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4 replies

Oct 11, 2020 11:17 PM in response to Mickey_S1

Hi Mickey,

i never really use iCloud to upload all my photos. However I thought I safely transport my phone photos to MAC album and this sneaky icloud was uploading them and downsampling my MAC book photo now. No matter what I do iCloud just has a way with it. Now I’m just waiting all my photos to be uploaded on icloud. 30k photo has still been trying to be uploaded on iCloud. Could this take years?! My laptop Has been running 24/7 with power just to upload photos.

Oct 12, 2020 2:43 AM in response to TonyCollinet

yea it’s a few weeks now.. For

now IM not resuming as not on ac plug at the moment. But I have about 15k more to upload. Even though these photos are safely on my macbook now it’s all in Low resolution because of the silly iCloud upload. I didn’t know I activated optimisation on it. It’s a back and forth of wanting to save my photos. So frustrating. After all 30k uploaded on iCloud I have to REDOWNLOAD them by batches on iCloud back to my macbook to get it transferred on my HDD. IPhone is just pure nuts. It’s not user friendly at the end of the day.

Oct 6, 2020 6:42 AM in response to sunni256

Hello sunni256,


We see you're having an unexpected issue with your imported videos and photos not showing the same count that you see on your device.


Have you ever synced photos/videos from your Mac to your iPhone before? Or used iCloud Photos? If so, that could contribute to a part of the discrepancy that you are seeing.


Sync photos between your Mac and iPhone or iPad


Overview of importing photos and videos into Photos on Mac


Organize and find your photos on your iPhone, iPad, or iPod touch


Set up and use iCloud Photos


If you haven't synced photos from your Mac to your iPhone or used iCloud Photos before, then we'd like to get you in touch with our Photos support team for help with this issue.


Contact us here: Get Support


Have a great rest of your day!

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Photo count does not match (2020)

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