You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

phone number and Imessage not working

I can not get my phone to connect to the actual phone number. When I send texts or facetimes it says my email instead of my phone number.

iPhone XR, iOS 14

Posted on Sep 29, 2020 7:55 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Posted on Sep 29, 2020 7:56 AM

Criteria: For activating iMessage, you need one-time SMS messaging service (If you have one, skip this) to be activated on your phone number. Depending on your carrier, you might be charged for this (for iMessage activation only) SMS.

If you have dual SIM then each time you switch plan between one number with another for iMessages this activation will be charged by your carrie. See the section :- Send Message with iMessage and SMS/MMS it is clearly said; additional charges may apple.

Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you to know whether you have SMS plan enabled at least for One SMS

See the pic below

4 Step Process --> Turn off and restart iMessage and FaceTime (The order / sequence is very important)

Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on. (Watch the GIF below)

View in context

phone number and Imessage not working

Similar questions