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My wife is updating itunes by connecting her ipad to her PC and keeps getting an error "The ipad could not be updated. An unknown error occurred (4000). Any ideas please

My wife is updating itunes by connecting her ipad to her PC and keeps getting an error "The ipad could not be updated. An unknown error occurred (4000). Any ideas please

iPad Air, iPadOS 14

Posted on Sep 30, 2020 12:27 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2020 4:05 AM

Whilst this support page does not explicitly refer to error #4000, we have been advised by Apple Support that these outlined steps are relevant:

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support

2 replies

My wife is updating itunes by connecting her ipad to her PC and keeps getting an error "The ipad could not be updated. An unknown error occurred (4000). Any ideas please

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