My wife is updating itunes by connecting her ipad to her PC and keeps getting an error "The ipad could not be updated. An unknown error occurred (4000). Any ideas please

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Level 1

4 points

iPad Air, iPadOS 14

Posted on Sep 30, 2020 12:27 AM

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Answer 1

Level 10

80,025 points

Disabling the password seems to have worked for these users:

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Answer 2

Whilst this support page does not explicitly refer to error #4000, we have been advised by Apple Support that these outlined steps are relevant:

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