You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

BruceTH1 Author

Level 1

5 points

iTunes Is Not Playing Purchased Movies (Windows)

Hello,

Seeking help because iTunes has stopped working in playing movies. It opens a new window for video playback but will not start, rather it simply shows a black screen. See screenshot below:

iTunes Version: 12.9.1.4

Windows 10 Home

I have uninstalled and installed iTunes yesterday, no effect. I did it again today, no effect. I have deleted the movie and downloaded it again, no effect.

It is frustrating that I cannot view purchased content on my PC? Everything works fine for video playback on my iPhone and Apple TV. How can I fix this problem?

Posted on Oct 1, 2020 7:17 AM

Top-ranking reply

Steve_Mars

Level 1

4 points

Posted on Oct 3, 2020 1:27 PM

Hey, i have the same problem here. Since monthes, the same problem. Nothing works...uninstall Itunes, update Windows, delete movie etc. On my iphone an Ipad, it works well...all windows components are up to date. All Software are updated. I think, apple don´t want that we use windows *lol*

View in context

Similar questions

8 replies

Top-ranking reply

Steve_Mars

Level 1

4 points

Oct 3, 2020 1:27 PM in response to BruceTH1

turingtest2

Level 10

274,055 points

Oct 4, 2020 10:53 AM in response to Steve_Mars

DisplayPort should include the correct support for HDCP, so it shouldn't be that, but perhaps there is an issue with the drivers that communicate with iTunes not reporting support correctly. Are you able to test with an alternate connection method?

tt2

BruceTH1 Author

Level 1

5 points

Oct 4, 2020 12:28 PM in response to BruceTH1

Hello,

Purchased TV shows play completely fine on the same computer.

I called Apple Support and have only found one workaround: play movies in "streaming mode" rather than from a download. Using that approach, the movies play. It seems like there is some kind of problem with downloading the files correctly and playing them (even though 1 GB+ TV show episodes work fine)

turingtest2

Level 10

274,055 points

Oct 4, 2020 12:33 PM in response to BruceTH1

Do you have any third party security software? If so exclude if from scanning the iTunes folder, or media folder if on a separate path. I've always found iTunes downloads behave better if you disable the option to allow simultaneous downloads.

tt2

turingtest2

Level 10

274,055 points

Oct 4, 2020 10:43 AM in response to BruceTH1

How is. your monitor connected to your computer? This is perhaps an HDCP issue, particularly if you have a VGA connection. DVI/HDMI ought to work better.

tt2

Oct 4, 2020 10:49 AM in response to turingtest2

It is connected with a DisplayPort Cable

Oct 4, 2020 10:56 AM in response to turingtest2

Yes, the same problem is on all my windows 10 Computers..(all are new devices) (<1 year old) the same problem

is also on my Acer Predator laptop and others...

turingtest2

Level 10

274,055 points

Oct 4, 2020 11:32 AM in response to Steve_Mars

Contact Apple Support and see if they have any ideas.

tt2

iTunes Is Not Playing Purchased Movies (Windows)