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I have a series 3 watch. After updating iPhone to iOS 14 and before WatchOS 7 was installed, Duo push notifications were working on watch. Upgraded watch to WatchOS 7. I receive notification on watch, approve, and it doesn’t work. I have to approve on phone. Running iOS 14.0.1 and WatchOS 7.0.1 didn’t fix anything.
Hello therlb,
Thanks for using the Apple Support Communities. We understand that you're having an issue with the Duo Mobile app on Apple Watch. Since updating the watchOS and iOS, have you confirmed that updates for the app have been installed?
Update apps or use automatic downloads
If the app is updated, you may want to follow the actions outlined in article, If an app unexpectedly quits, stops responding, or won’t open. Should the issue persist, reach out to the app developer for additional assistance.
How to contact an app developer
Best wishes.
Yes, the Duo app is the latest. I’ve gone so far as to unpair phone a couple of times, restore from backup made before I upgraded watch. I had a Duo support case open and provided a lot of information and testing for them. I believe it has something to do with series 3 watch support. The reason I say that is my wife has same iPhone model I have, same version of Duo, but a series 4 watch, and has no problems. We are both running iOS 14.0.1 on an iPhone 7 Plus and watchOS 7.0.1. Conclusion from Duo case is that it’s a problem on the Apple side of things. So, at this point, out of ideas. Waiting for another update to come out that will hopefully fix it. To be clear, I see the duo push notification on my watch, and approve. Somehow that doesn’t seem to make it back to Duo, and I have to approve on my phone.
Hello therlb,
Thanks for the follow up. It's good to know that you're working with Duo app support for help on this as well. If you haven't contact Apple Support so they can take a closer look into this with you, that would be a good idea going forward. You can reach out them at Get Support.
Best of luck!
Duo Mobile on WatchOS7 not working properly for series 3 watch
