The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I did not receive a trade in kit with my new phone. How should I send my old phone in?
iPhone 8, iOS 13
Take a look at Apple's website.
However, if something is missing, try talking to Apple Support and see what they can do, just in case something in shipping got messed up.
Best regards!
-- TurtleGlo
Trade in
