Keyboard keeps disappearing on iPad (5th generation)

My iPad 5th gen. is running ios 13.7 (highest allowed by my school district). They keyboard keeps disappearing. I have no 3rd party keyboards. I have done a hard reset, which sometimes fixes, sometimes doesn't, and I continue to have this problem frequently, even with frequent hard restarts. Please help!

Posted on Oct 2, 2020 6:46 AM

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3 replies

Oct 8, 2020 5:32 AM in response to kristyfromolathe

Thanks, Kristy.


So in these apps, does the entire keyboard just disappear, or is the keyboard area there but blank? You may want to pick one of those affected apps and reinstall it to see if the issue remains as a test. Choose the one that you'd like to test with and open the Settings app. Tap General, then tap iPad Storage. Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App.


Once that is done, test it out and see if the same issue occurs. If so, let us know and we'll try another step or two.


Be well!

Oct 7, 2020 4:24 PM in response to kristyfromolathe

Hey there, Kristy.


Welcome to the Apple Support Communities! Thanks for posting about the troubles you're having with the keyboard on your iPad disappearing randomly. We'd be glad to help out with that.


Does this behavior occur mainly with in specific apps, or is it happening in all apps? What we mean by that is does the issue appear in or is it initiated in a specific app? If so, which app or group of apps? You also mentioned that you're as up to date as you can based on the requirements put forth for that device as far as iPadOS is concerned. How about the installed apps? Have you tried to update those manually? If not, follow Update apps or use automatic downloads to ensure that they're all updated and test once again.


Once you've tested, let us know what you find out.

Take care.

Oct 7, 2020 7:22 PM in response to Leanne_68

Thanks for your response. All my apps are up to date. The apps I’ve noticed the keyboard issue are Spotify, YouTube, Google Drive and Google Slides, Google search, which are the main apps I use with the iPad in my work environment. I haven’t tested this across all apps I have installed, but usually the keyboard appears in my Outlook mail app.

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Keyboard keeps disappearing on iPad (5th generation)

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