Airpods pro disable stem controls

Question

Level 1

12 points

Airpods pro disable stem controls

My airpods pros will slowly fall out of my ears as I'm talking (or exercising). As I reach to adjust them, if I am on a call, I'll frequently hang up on the person that I'm speaking with. If I'm not on a call, I will either remove noise cancelling (causing me to go back into the app or try to re-trigger the stem button to re-enable the noise cancellation) or I will trigger Siri, immediately interrupting whatever I'm listening to. Can we just have the ability to disable the stem button?

I've tried each of the different ear tips and I am unable to solve it by changing the tip. I've also tried "not touching" the stems when I adjust them. This works some of the time but can be difficult to do while running, etc.

Posted on Oct 2, 2020 7:38 AM

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Answer 1

brenden dv

Community Specialist

Oct 7, 2020 4:29 PM in response to user3486

Hello user3486,

Thanks for choosing the Apple Support Communities. If we understand correctly, you are unable to get a good fit with your AirPods. We can understand why you'd reach out for a resolution.

Here is a resource that can help.

Choose your AirPods Pro ear tips and use the Ear Tip Fit Test

Cheers!

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Answer 2

user3486 Author

Level 1

12 points

Oct 22, 2020 7:05 AM in response to brenden dv

No, that is not the solution to this particular problem. I have tried each ear tip, as well as conducted the ear fit test, many times since I bought these. My problem is simply that they don't fit in my ears as snuggly as they seem to for other folks – so they require frequent adjustment. I'm fine with doing that adjustment but I have this unnecessary technical hurdle, that they immediately hang up on whomever I'm talking to. My request is to just allow me to disable these controls so that I can do the adjustment without causing these unnecessary side effects.

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Answer 3

Mhanna77

Level 1

13 points

Oct 26, 2020 11:12 AM in response to user3486

I have the same exact issue, because they disconnect my work conference calls every time I touch them to adjust, I don’t use them at all anymore. The hang up using force sensor needs a disable option ASAP. I had to abandon my AirPod 1’s because the battery didn’t last for a 60min call and now these because they hang up on the call!

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Airpods pro disable stem controls

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