User profile for user: dl1994
dl1994 Author
User level: Level 1
4 points

iMessage sign in fail on computer with different Apple ID

I purchased a new Macbook Air for work and created a new Apple ID to go with it. My personal computer has an Apple ID tied to all my other devices and linked with my phone number. I do not want all the files to be shared between the two computers, as I'd like my work computer to be just for work, but I would like to have access to iMessage.


When I've tried signing into iMessage on the new computer, I see error messages (an error occurred during authentication) even after I've "approved" the device from my other devices and input authentication codes. It will not let me sign in. Any idea why this may be?


Thanks!

Posted on Oct 2, 2020 11:01 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,251 points

Posted on Oct 3, 2020 8:38 AM

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.    


Error Occurred During Activation for iMessage or FaceTime on Mac


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,251 points

Oct 3, 2020 8:38 AM in response to dl1994

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.    


Error Occurred During Activation for iMessage or FaceTime on Mac


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



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iMessage sign in fail on computer with different Apple ID

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