Wired earbuds ,

My MacBook Pro speakers are working fine but when I plug in my earbuds I can only hear muffles and nothing else it the same when I'm listening to music but even worse and my earbuds are new and were working fine yesterday.

MacBook Pro with Touch Bar

Posted on Oct 3, 2020 1:46 PM

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Oct 8, 2020 7:51 PM in response to Aisha_1507

Hey Aisha_1507,


We understand you're having an issue with a pair of headphones in use with your MacBook Pro.


To aid us in assisting with this issue, can you clarify the following information?

  • Are these a pair of Apple EarPods, wired Beats, or a different brand?
  • If you use these headphones with a different device, do they work properly?
  • Take a moment to shut down and then power your Mac back on, does the issue with the headphones persist? Log out, sleep, restart, or shut down your Mac


Let us know the answers to these details, and we'll follow up from there.


Cheers!

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Wired earbuds ,

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