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Smart battery case not charging since iOS 14 came out

I have a smart battery case for my iPhone 11 Pro, since ios14 came out it doesn’t charge the case anymore when the case is dead. As well this is my second case is anyone have the same issue?

iPhone 11 Pro, iOS 14

Posted on Oct 3, 2020 5:00 PM

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3 replies

Oct 9, 2020 7:29 AM in response to Jxlcantara

Hello Jxlcantara,


We understand you are having issues with your Smart Battery Case. You’re in the right place, we’d be glad to assist in seeking a solution.


Your iPhone will not charge the Smart Battery Case. It needs to be connected to a charger. You can read more here: Charge your iPhone with your Smart Battery Case


Let us know if you have any further questions.

Smart battery case not charging since iOS 14 came out

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