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I'm attempting to "Update" my iPad through the restore process on iTunes, but nothing happens when I click update. Steps say wait while your computer finishes downloading the software, but I don't see any software being downloaded.
disney_gypsy,
When you click on the update or restore button, you should see an arrow pointing down to the right of the search bar in the upper right corner of iTunes or Finder. If you click on the arrow pointing down, it should show you that the software for the iPhone is downloading. After the download completes, if it's been more than 15 mins, put your iPhone back into recovery mode and connect it to the computer again. This time when you click update or restore it should start the process immediately.
Regards.
disney_gypsy,
When you click on the update or restore button, you should see an arrow pointing down to the right of the search bar in the upper right corner of iTunes or Finder. If you click on the arrow pointing down, it should show you that the software for the iPhone is downloading. After the download completes, if it's been more than 15 mins, put your iPhone back into recovery mode and connect it to the computer again. This time when you click update or restore it should start the process immediately.
Regards.
Hello disney_gypsy,
Thank you for using Apple Support Communities!
We understand from your post that you have not been able update your iPad using iTunes on your computer. This article has steps which may help:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best Regards.
Thanks Alwayswantingtohelp1. I had previously followed that article, but where I am having issues is on step 4:
"...Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3."
I do not see my computer downloading the software anywhere and don't seem to get a response after clicking "Update". I have left it plugged in for over 30mins with no response.
Updating iPad through restore process, no update software is downloading
