My AirPods keep turning off while I am using them

My AirPods keep turning off while I am using them. They are fully charged. Usually one turns off first and than eventually the other one turns off. What can I do?


[Re-Titled by Moderator]

Posted on Oct 4, 2020 9:55 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2020 3:27 PM

Hello andrè128,


Thanks for using the Apple Support Communities. It sounds as though you're having issues with your AirPods not working as they should. When you say they turn off on their own, are they disconnecting from your iPhone?


You can try to reset them using the steps in article, Reset your AirPods.


Given how you've described the issue, it's possible you may be experiencing a bit of interference. Check out, Resolve Wi-Fi and Bluetooth issues caused by wireless interference to see if the information provided here can help you to determine the cause of the issue and correct it if possible.


Also, if you haven't updated your iPhone, that's a good step to take, this will also ensure that any firmware updates for your AirPods are installed as well.


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Best of luck.

1 reply
Question marked as Top-ranking reply

Oct 9, 2020 3:27 PM in response to andrè128

Hello andrè128,


Thanks for using the Apple Support Communities. It sounds as though you're having issues with your AirPods not working as they should. When you say they turn off on their own, are they disconnecting from your iPhone?


You can try to reset them using the steps in article, Reset your AirPods.


Given how you've described the issue, it's possible you may be experiencing a bit of interference. Check out, Resolve Wi-Fi and Bluetooth issues caused by wireless interference to see if the information provided here can help you to determine the cause of the issue and correct it if possible.


Also, if you haven't updated your iPhone, that's a good step to take, this will also ensure that any firmware updates for your AirPods are installed as well.


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Best of luck.

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My AirPods keep turning off while I am using them

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