Apple shows my iPad as 'Delivered' – but UPS tracking proves it was returned to Apple as a 'hazardous materials irregularity'.

Thanks for responding Jamesd49.

I’ve called Apple Store Customer Service at 1 800 692 7753 three time today, and each time the bot collects the relevant information and then puts me in the queue for human support, which waits a couple of seconds and then announces that no support is available.

The chatbot, which is the only alternative to the phone number, just shows me a link to the phone number.

@AppleSupport on Twitter just sends me to https://www.apple.com/contact which has only the two options I have tried.

There is, as far as I can tell, no ticket system or email support available from Apple.

Is there a channel for support I am not aware of?

Hi stone-cat,

In my case once I got through to a human support person, they understood the issue and as soon as the tablet was returned to them, they started the process of a refund, which has now come through.

The tech support person had never encountered this before... I’m thinking it is a new thing, perhaps a product barcode incorrectly flagged as hazardous, or even a human at the border who is incorrectly flagging tablets as hazardous material.

Was yours also a cross-border shipment to Canada?

Thanks for your advice. I’ll continue to try to contact them each day for the next few days and document the attempts in case I end up having to reverse payment through Visa due to non-delivery.