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carolina_02 Author

Level 1

19 points

My iPhone X will not turn off

My iphone x will not turn off, & I can’t open any apps, not even settings. It won’t let me use buttons on the side to force a shutdown either. I can still swipe from screen to screen, just can’t open anything...

[Re-Titled by Moderator]

iPhone 11, iOS 14

Posted on Oct 4, 2020 5:14 PM

Top-ranking reply

Axel Foley

Level 10

149,724 points

Posted on Oct 4, 2020 11:32 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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My iPhone X will not turn off

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