FaceTime calls connect to wrong individual

Randomly from time to time my Iphone 6 plus (OS 13.7) when calling one specific number will connect with a stranger (same person all the time) I don't know. There is no pattern with this issue and for the most part FaceTime properly connects to the right person. This issue started about a year ago and continues to persist. Your help is appreciated. Thank you.

Posted on Oct 5, 2020 3:24 PM

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1 reply

Oct 11, 2020 1:45 PM in response to francescointoronto

Hello francescointoronto,


Thanks for using the Apple Support Communities! We understand you are having an issue with FaceTime connecting to the wrong person. We are happy to help you find some information.


First, we would suggest you delete the contact information. Here is a link to assist you:


Manage and delete contacts on your iPhone, iPad, or iPod touch


Once that is complete, clear your call history and add the contact back.


View and delete the call history on your iPhone


Please let us know if you are still having issues after reviewing the links.


Have a great day!

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FaceTime calls connect to wrong individual

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