Lost email in MailDrop

Mac Mail suggested I use MailDrop to send an email with a number of photos and videos. I agreed, then the email took hours to send, and it still did not complete. Never showed up to recipients, in sent, or in outbox. When I tried to recover the email to change the files, it completely disappeared. How can I find it?

MacBook Air 13″, macOS 10.15

Posted on Oct 5, 2020 3:52 PM

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Oct 11, 2020 2:17 PM in response to Cirkus_Boy

Greetings, Cirkus_Boy!


Thanks for teaching out to the Apple Support Communities! It sounds like you tried to send an email using Mail Drop and it has now disappeared. If you aren't seeing the email in the sent folder, were the attachments over 5 GBs in size? If so, check out this article about Mail Drop limits for more information about why the email might be missing:


"Attachments might not be sent using Mail Drop if they exceed these limits:

  • The message, including its attachments, is larger than 5 GB. Try sending the contents of your message in multiple email messages or compressing your attachments to make them as small as possible.
  • An uncompressed folder is attached to the message. Use these steps to compress your attachments.
  • Too many messages have been sent or the maximum number of recipients has been exceeded. Learn about mailbox size and message sending limits.
  • You reached the 1 TB Mail Drop storage limit. Each attachment expires after 30 days, so you can send new attachments after earlier attachments expire and more storage becomes available."


You can follow the steps in this article to Add attachments to emails in Mail on Mac and try to send the photos again.


Have a great day!

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Lost email in MailDrop

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