Can not set up modile data on ee

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Level 1

10 points

Can not set up modile data on ee

The full story is, I have an EE account with 4 sim only plans which also had my series 3 watch data plan attached, all was good. I now have a series 6 watch and I am having trouble setting up the mobile data. As all the plans had expired EE has set up new plans for all the phones, taken off my series 3 watch and set up a new stand alone plan for my series 6, they had my EID number and all I had to do was pair my new watch to my phone over 4G, simple. But no, when I pair my watch to my phone (set up for myself) there is an issue with setting up the data plan. It tells me that the plan I have purchased is not compatible and that I need to set my watch up as "set up for a family member". EE say the plan is correct and don't seem to know why I cant set this up as my watch and attach the data plan I have purchased. After having the watch for a week now and phoning EE 4 times and they have phoned my back a few more I am getting frustrated. Can anyone help me please?

Posted on Oct 6, 2020 2:48 AM

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Answer 1

Blue Tan

Level 1

8 points

Oct 7, 2020 12:13 PM in response to Welsh_si

Good news mine is now working. The account had at EE been set up for family and that was the block. My method that got results was on the EE community I’ll try a link but not sure if allowed

https://community.ee.co.uk/t5/Offers/Apple-watch-6-trying-to-link-with-my-EE-plan-says-plan-is-family/m-p/964409/highlight/false#M12625

good luck

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Answer 2

Welsh_si Author

Level 1

10 points

Oct 7, 2020 12:28 PM in response to Blue Tan

Thanks for the info, it doesn't show me any of the method but I assume I have to get back onto EE as I assume they have set me up on a family plan not a personal plan. It is the main phone and I am the account holder so it should be straight forward, I think. Glad yours is sorted.

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Answer 3

Blue Tan

Level 1

8 points

Oct 7, 2020 3:57 AM in response to Welsh_si

Small update. Spoke directly with level 2 EE tech they have created a ticket onto the next level device support time frame 72 hours. He at the same time reset my account details so far no success

It seems apple adding in iOS 14 extra watch family support is causing issues for mobile data on all of the cellular watches if like us some unusual criteria is present

I will try update if i get going 👍

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Answer 4

Blue Tan

Level 1

8 points

Oct 6, 2020 11:41 AM in response to Welsh_si

I have the same issue iPhone 11 promax and apple watch series 6 with EE i spent 8 hours with EE tech support unpaired and paired 4 times still no joy EE have not found a solution even though it was passed to tech level 2

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Answer 5

Welsh_si Author

Level 1

10 points

Oct 6, 2020 4:34 PM in response to Blue Tan

I was expecting a phone call from the tech guys at EE today but that didn't happen so it looks like a 5th phone call only to wait ages on hold and have to go through the same story again with someone else, so frustrating.

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Answer 6

Blue Tan

Level 1

8 points

Oct 6, 2020 11:43 PM in response to Welsh_si

After finding you had the same issue i tried a watch full reset and setting up as a family during question response. No good you get an option for adding a new person but not yourself as say an organiser. Did another reset set up for myself and EE still report same thing

As i am just days into a new EE plan i am considering cancellation and go with Vodafone or O2, i may try once more with EE pm today if i can hold long enough but it’s either a fault in watch OS7.01 or EE due to people working from home have too view engineers. Would not be so bad if EE or Apple said a fix was available soon.

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Answer 7

Welsh_si Author

Level 1

10 points

Oct 7, 2020 2:09 AM in response to Blue Tan

Thanks for the reply. That is exactly the issue I am having and I also attempted to set up as a family member and stopped at the same point. I do not want to create another family member just so I can have it and then potch around with the settings so I can have full access. I am also having exactly the same response/error message on my phone with EE. It would be nice if an apple guru would look at this and respond, as you say, if it is a bug and they are trying to fix it then fine. Fingers crossed, I will keep you updated.

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Answer 8

Blue Tan

Level 1

8 points

Oct 7, 2020 12:52 PM in response to Welsh_si

Hi. The posts in the thread was me. As you may have seen they contacted me via PM and rang me tonight as an EE member you could post and request help with the same issue. Good luck

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Can not set up modile data on ee

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