Apple Iphone 7 repair refused by Apple

Question

Level 1

9 points

Apple Iphone 7 repair refused by Apple

I have one of the known factory defect Iphone 7 models (A1660). They approved to send in to get fixed. Now Apple refuses to fix it.

Are claiming I damaged it.

What are my options?

iPhone 7, iOS 13

Posted on Oct 6, 2020 9:38 AM

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Answer 1

ammarek

Level 1

25 points

Oct 20, 2020 3:36 AM in response to Lkdog

I am going through the same issue. My iphone X was eligible for display module replacement; but the service center wasn't able to repair it and cited that there must be something else wrong with it! That is their expert opinion!

If your phone did not have any liquid damage (and this easily verfiable becaue apple puts in strips in their phone to check) then ask for proof of what caused the rusting. Cause rusting can only happen in presence of moisture and if you did not damage your phone with any liquids, then its a defect.

If they cannot provide proof, then you shoudl escalate the issue with a apple support service/repair manager that can provide you a better explanation as to what the problem is.

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Answer 2

Oct 6, 2020 9:44 AM in response to Lkdog

User to user support forum.

Apple is not here and does not read or respond to any question here.

Your only option is contact Apple Support and try to work it out with them.

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Answer 3

Lkdog Author

Level 1

9 points

Oct 6, 2020 9:55 AM in response to Johnathan Burger

I asked to talk to Supervisor. They said their Supervisors do not do any "facing" with anyone. They are simply refusing the Facory defect repair unless I give them $319. It's unbelievably unethical customer service

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Answer 4

Lkdog Author

Level 1

9 points

Oct 6, 2020 10:06 AM in response to Johnathan Burger

It is not "Out of Warranty". It is the factory defect network issue on the Iphone 7.

It is fully and eligible qualified to be fixed.

They made up an excuse that I damaged the phone on something totally unrelated to then get out of fixing it.

Claimed they saw "some corrosion" of some type inside. Accused me of having had it submerged in water.

They are lying.

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Answer 5

Lkdog Author

Level 1

9 points

Oct 6, 2020 9:16 PM in response to KiltedTim

They actually completely admitted it had nothing at all to do with the Factory Defect.

This is like Toyota doing a factory recall on a bad transmission from factory and then when you bring it in they state we aren't going to fix the transmission because it looks like you put a dent in your bumper.

You guys state that Apple does not read or respond to these threads but they are reading them.

Maybe Support can do the ethical thing and honor the promise to repair an admitted defective phone they sold me.

I have plenty of phones. I don't need the phone and i have all the money I need. It's a matter of principle and fair business practices which seem to be absent here.

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Answer 6

Oct 6, 2020 9:58 AM in response to Lkdog

You have your answer.

You were offered an out of warranty replacement which you refused.

There is nothing more to be done.

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Answer 7

KiltedTim

Level 10

225,672 points

Oct 6, 2020 10:08 AM in response to Lkdog

Accidental damage of any kind completely voids the warranty.

Whether you feel it's related to your immediate problem is not relevant.

There is nothing more to be done about it. Either accept the out of warranty replacement as offered or recycle it and buy a new phone.

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Apple Iphone 7 repair refused by Apple

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