iPhone is disabled; connect to iTunes (for elderly "remote" parent)
i'm wondering if someone would be able to help me walk through something as i try to get my 93 year old dad back to being able to have someone call out for him.
right now he is getting an error that says ""iPhone is disabled; connect to iTunes".
he does not have a computer. i assume he tried his password X number of times and it locked him out or something?
anyway, is there a good way for me to reset his password for him on iCLOUD? or how do i do this? i am going to call an aide that is going to be with him and i would also like to TURN OFF the passcode since he will not remember it anyway and hopefully i can keep this from happening again.
anyone know if i can REMOTELY explain to someone on the phone how to get back into his phone and also explain to them how to TURN OFF the password?
i'm trying to get a visual step by step to do this since i will not have a lot of time with the other person on the phone and i won't be able to see what they are doing.
THANK YOU
iPhone 6, iOS 12