I just purchased a new Mac book Pro and I'm unable to schedule a Personal Session...after paying 2000 dollars for this MAC!!!

You can also check with Apple if these services have been temporarily suspended because of the pandemic.

Start reading here, and when you encounter specific questions, post again on these forums:

macOS User Guide - Apple Support

macOS User Guide -- CONTENTS:

• Welcome
• Basics
• Apps
• Customize your Mac
• Work with files and folders
• Apple ID and iCloud
• Family and friends
• Use Apple devices together
• Music, TV, books, news, and more
• Privacy and security
• Mac hardware
• Resources for your Mac
• Resources for your Apple devices

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This is primarily a user-to-user support forum; other Apple users like you. If you cannot schedule a session via the following: Apple Personal Session - Apple then contact Apple Support. There is a contact support link at the top right of this page.