“ This message cannot be displayed”

On my 3rd gen iPad Air, the Mail app has started displaying the error message:


This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.”


about one time in 10 messages. It has so far only happened in emails that I BBC’d myself. IOW, I am the sender. And I can see the first few words of the original email in the sidebar. So it’s a Mail glitch?


Any know the solution? Thanks.

iPad Air, iPadOS 14

Posted on Oct 7, 2020 7:23 AM

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Question marked as Top-ranking reply

Posted on Feb 17, 2021 1:46 AM

Apple's Mail app has been buggy for quite a while now, actually. One other bug is that it keeps automatically fetching e-mails even when it is set to "Manually" in Settings.


Anyway, I noticed this "message cannot be displayed" issue as well, basically only on e-mails that I send to myself from my iPhone or iPad. The bug is still present in iOS / iPad OS 14.4.


When you send an e-mail to yourself via the Mail app, you essentially end up with 2 copies of this e-mail. One arrives into your "Inbox" folder and the other copy stays in your "Sent" folder. The Mail app doesn't seem to correctly switch between the two copies when tapping between them. This might be what is contributing to the randomness of the e-mail being "readable" or "bad".


Anyway, here's what I found out in my testing (it gets a bit complex):


After you send yourself an e-mail from the Mail app, whether the received e-mail is "readable" or "bad" depends on where you open it first.


1- If you tap on the e-mail in the Inbox folder first, it will be random (so it seems).

  • If it is "bad" in Inbox, the copy in Sent is also "bad". If you delete the copy in Sent, the one in Inbox will become "readable".
  • If it is "readable" in Inbox, the copy in Sent is also "readable". If you delete the copy in Sent, the one in Inbox remains "readable".


2- If you tap on the e-mail in the Sent folder first, it will always (so it seems) be "readable". If you then tap on it in the Inbox folder, it will be "readable" there as well.

  • If you delete it from Inbox, the copy in Sent will become "bad".
  • If you delete it from Sent, the copy in Inbox will remain "readable".


So basically the bottom line is this:


If you send an e-mail to yourself and it ends up showing "message cannot be displayed" when you open it in Inbox, go to the Sent folder and delete the copy in there. That should make the one in Inbox readable.

134 replies

Nov 18, 2020 5:07 PM in response to SithSnoopy

I’m having the same problem. I’ve now updated to 14.2 and it is happening on my iPad and iphone .

I rang AppleCare and they were unable to resolve.

they suggested I deleted and reloaded my service provider but that didn’t help.

I think it’s a problem with IOS 14 onwards.

the weird thing that it doesn’t do it to every email but I can’t see any correlation between the emails it effects and the ones it doesn’t.

hope Apple solve this problem soon as very annoying but it’s good to see others having same problem.

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“ This message cannot be displayed”

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