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“ This message cannot be displayed”

On my 3rd gen iPad Air, the Mail app has started displaying the error message:


This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.”


about one time in 10 messages. It has so far only happened in emails that I BBC’d myself. IOW, I am the sender. And I can see the first few words of the original email in the sidebar. So it’s a Mail glitch?


Any know the solution? Thanks.

iPad Air, iPadOS 14

Posted on Oct 7, 2020 7:23 AM

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Posted on Nov 9, 2020 4:52 AM

Count me in: “This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program.text/plain”


Incidentally, this just started happening *after* I updated to 14.1.


In my case, it seems to be only the email responses I’ve sent, which I’ve set to automatically cc to me. Thus, I am the “sender” referred to in the message above, and the emails in question were all sent from the same iPhone 10 on which I’m having the problem.

134 replies

“ This message cannot be displayed”

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