help: external hard drives show 0 items until reboot

I'm baffled. In the past couple of months I've developed a problem where my external hard drives (I have three) will individually, or sometimes in multiples, suddenly show "0 items" and no files listed, although the available space is accurate. The fact that it's happening on two drives at the same time make me think it's not a hard drive problem. Additionally, if I do a system reboot everything returns to normal... for awhile.


I'm using OS 10.14.6 (and don't want to upgrade because I'd lose legacy apps) on a 27-inch iMach (late 2015). Seems like a finder problem, maybe, but I can't find a solution and this is driving me crazy!

Posted on Oct 7, 2020 8:32 AM

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20 replies

Oct 9, 2020 2:25 PM in response to JOfun22

Missed the report entirely. It's usually at the bottom of the reply so by habit that's where I looked.


First there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus or security apps on your Mac.  This user tip describes what you need to know and do to protect your Mac: Effective defenses against malware and other threats - Apple Community   


With that in mind uninstall Sophos according to the developer instructions. You can check to see if you've removed all of the supporting files by downloading and running Find Any File to search for any files with the application's name  and the developer's name in the file name.  For example for Sophos software you'd do the following search: 


1 - Name contains sops


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  


Also that applies to PACE. It's not necessary.


Also uninstall Memory Free. It only interferes with the macOX's built in memory management and offers no benefit.


The same goes for Time Machine Scheduler (let TM do its thing as it was designed) and MacFuse. Neither is needed nor offers any benefit. Time Machine Scheduler has been crashing a number of times


If you're running the Seagate software to manage the external HDs you don't need it. The macOS does that very well. The Seagate software will only interfere with the macOS's operation.


Chrome is a known resource how and it is also reported as crashing quite a few times. If you don't like Safari try Firefox. It's more reliable and secure than Chrome.


It's also wise to reboot more frequently than every two days or longer. Rebooting clearers out temporary system, cache and swap files and will help with performance.


If the above doesn't fix the problem I'd remove all of the items in your System/Users & Groups/Login Items preference pane and then add them back one at a time while checking to see if the problem still exists or not.

Oct 7, 2020 1:08 PM in response to JOfun22

The booting into Safe Mode is actually a fix attempt:

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

So boot into Safe Mode and then reboot normally. Run for a while to see if there's any improvement.

Oct 7, 2020 9:06 AM in response to JOfun22

Begin by restarting in Safe Mode with all the external drives disconnected. Then re-start normally, introduce 1 drive at a time and see if it shows up. If it does then begin adding the other drives 1 by 1. If you do not have any luck please let us know and we will ask you to post an EtreCheck report so we can look for obvious issues.


By the way. I get you don't want to upgrade the OS, however please consider upgrading your legacy apps. The longer you wait the more difficult it will be to try to stay current. We see this issue often and it is never fun for users that try to have their systems live in the past.

Oct 9, 2020 9:40 AM in response to JOfun22

Okay, please do the following:


Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211




Oct 20, 2020 3:22 PM in response to JOfun22

I noticed in the report that even with 32 GB of RAM you were still getting swap files. That indicates that you have a lot of apps running at the same time. Limiting that number will help with performance.


Another app that is not necessary is PACE. There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus or security apps on your Mac.  This user tip describes what you need to know and do to protect your Mac: Effective defenses against malware and other threats - Apple Community   


Do you have external HDs that are not formatted for Macs or PCs, i.e. FAT 32 or ExFAT? Otherwise what are you using MacFUSE form. It's not needed, nor its any Seagate software, for managing normally formatted hard drives for Macs. In fact they will hinder performance.

Oct 7, 2020 10:50 AM in response to rkaufmann87

The Safe Mode startup wasn't instructive, I'm afraid. When I reboot, the drives perform normally until they don't - usually a couple of days. And the drives ALWAYS show up - it's just that they sometimes suddenly show "0 items" at the bottom of a blank finder window. One such drive is my Time Machine backup, and when the drive is in "0 items" mode, the backups fail (in fact, any in or out processes fail). Weird.


I'll look into the possibility of upgrading my OS, but I use a number of outdated apps which don't appear to be available in a 64-bit version. I'll consider substitutes (where possible), but all of that will take time and a tough decision.


I'm running EtreCheck right now (I hadn't know about it!) and will share results. THANK YOU for your help and interest!

Oct 7, 2020 1:10 PM in response to JOfun22

OT is correct, your system will boot into Safe Mode but you need to be patient while it's starting up.


I would recommend against upgrading Mac OS until you resolve the problem though, if the Safe Mode start does not take care of it the problem the it has not been addressed. An upgrade of Mac OS could make finding the real cause even more difficult.

Oct 9, 2020 10:58 AM in response to rkaufmann87

I really appreciate the input from you both (rkaufmann87 and Old Toad)! I tried the Safe Mode followed by a reboot and waited to see what would happen. Unfortunately, the problem persists. Of my three external drives, two are now showing "0 items" (actually each has two partitions, and all four now show "0 items." A reboot should slap them back into shape, but obviously I'd like a longer term solution for this fairly recent problem.


I'm attaching at etrecheck report (thanks for that tip!) which I ran just now, with the drives showing "0 items." I'll note that the problem has never affected my built-in hard drive. Also, I noticed this problem soon after adding a new 10tb USB 3.0 hard drive (a WB easystore) which I intended to use for backups. After I discovered the problem, I removed that drive to make sure it wasn't causing the problems, and the problems have persisted. I don't think the new hard drive planted any new software on my computer, but I can't swear to it. And I've been unable to find this problem described anywhere else online, so I'm bamboozled!


Also, looking at the etrecheck report I realize I'm in WAY over my head.

Oct 20, 2020 4:37 PM in response to Old Toad

This is good and useful information for me. I've never had external drives that weren't specifically formatted for the Mac, so I don't know what these bits of software are doing on there. Despite appearances, I've been a Mac user forever and don't generally find myself clueless. But this time, well, clearly I'm pretty clueless.


I don't knowingly run a bunch of apps at the same time, making me wonder if there's more mischief under the surface that I don't know about. Over the years, I've migrated things from an old mac to a new mac many times over, and so I'm sure I've got a lot of outdated junk on my drives.


I will say that the performance of my iMac has never been as impressive as I would have hoped, and I'm now thinking it's probably because of the amount of crap churning away that I'm not even aware of. I'll get rid of the items you mentioned and see if I can find resources to help me identify other things I don't need.


Again, I'm VERY appreciative of your help!

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help: external hard drives show 0 items until reboot

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