Wifi Calling disconnects Frequently

I’m using iphone 7, i live in an area where i have only 1 bars for our jio mobile cell coverage, so wifi calling is imperative! and "yes" we have all the settings on our iphone set for wifi calling. when the " jio wifi" notation at the top of the screen is there, we have good phone service for both in-bound and out-bound calls. then, automatically it will disappear and all we see is the jio and can’t make call. Phone automatically shifts from WiFi calling to cellular calling. Can u suggest me how to use only Wi-Fi calling and not cellular calling, my wife using android phone in tat always Wi-Fi calling works and it’s won’t shift to cellular network when Wi-Fi calling is on

iPhone 7, iOS 13

Posted on Oct 7, 2020 4:00 PM

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7 replies

Oct 21, 2020 6:31 PM in response to vinayjv

My neighbors and I all have the same issue, only I have an iphone 11 and you no longer get the connection on the home screen, so mine disconnects and I don't even know it happened until I leave the house and get all my voicemails. I have found that if you know it's disconnected and simply switch airplane mode on and off again it will reconnect to the wifi calling and works immediately. I am also experimenting with just leaving Airplane Mode on all the time at home to keep it from trying the cellular connection. It seems to be working, but I haven't done it long enough to determine if there are limitations or if that creates other issues.

Oct 12, 2020 6:30 PM in response to vinayjv

Greetings vinayjv,


Thanks for visiting the Apple Support Communities! It seems your iPhone won't use Wi-Fi calling as expected.


Ensure your Wi-Fi network is configured to Apple's recommended settings: Recommended settings for Wi-Fi routers and access points - Apple Support


Isolated the behavior and test if the issue occurs while connected to a different network: Make a call with Wi-Fi Calling - Apple Support


Kind regards.

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Wifi Calling disconnects Frequently

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