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‘Call blocking and identification’ missing on iPhone XS with iOS 14.0.1

I have an iPhone XS with iOS 14.0.1 and there is no option for settings > phone > call blocking and identification. I have YouMail installed and would like to use that for robocall blocking. I also checked my wife’s iPhone XS and iOS 14.0.1 and same menu options which the ‘blocking and identification’ is not there. What am I missing?


Reference: https://support.apple.com/en-us/HT207099


iPhone XS, iOS 14

Posted on Oct 8, 2020 3:32 AM

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Question marked as Top-ranking reply

Posted on Apr 10, 2021 12:14 PM

I'm on 14.4.2 and Truecaller just updated, losing its functionality. I restored it by:


  1. Restart iPhone
  2. Disable and re-enable Settings > Privacy > Tracking toggle on -> off -> on
  3. In Settings > Messages > Message Filtering (unknown and spam) > SMS filtering, deactivate Truecaller by selecting None, then reactivate Truecaller by selecting it and hitting Enable in the pop-up.
  4. Only now go to Settings > Phone and hey presto, Call Blocking & Identification is there, allowing you to enable Parts 1, 2, 3 and 4 (whatever that means).


Who knew?

44 replies

‘Call blocking and identification’ missing on iPhone XS with iOS 14.0.1

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