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jasrasr Author

Level 1

22 points

‘Call blocking and identification’ missing on iPhone XS with iOS 14.0.1

I have an iPhone XS with iOS 14.0.1 and there is no option for settings > phone > call blocking and identification. I have YouMail installed and would like to use that for robocall blocking. I also checked my wife’s iPhone XS and iOS 14.0.1 and same menu options which the ‘blocking and identification’ is not there. What am I missing?

Reference: https://support.apple.com/en-us/HT207099

iPhone XS, iOS 14

Posted on Oct 8, 2020 3:32 AM

Top-ranking reply

TheBeak

Level 1

4 points

Posted on Apr 10, 2021 12:14 PM

I'm on 14.4.2 and Truecaller just updated, losing its functionality. I restored it by:

Restart iPhone
Disable and re-enable Settings > Privacy > Tracking toggle on -> off -> on
In Settings > Messages > Message Filtering (unknown and spam) > SMS filtering, deactivate Truecaller by selecting None, then reactivate Truecaller by selecting it and hitting Enable in the pop-up.
Only now go to Settings > Phone and hey presto, Call Blocking & Identification is there, allowing you to enable Parts 1, 2, 3 and 4 (whatever that means).

Who knew?

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Similar questions

44 replies

Dec 7, 2020 3:58 PM in response to RODRIGO CANDIDO

None of this worked for me still not an option under phone

Dec 13, 2020 12:46 AM in response to Mitchlaman

I had the same problem. Go to messaging and enable spam filtering and select the app you are using, then go back to phone settings and it should be there.

whitete1

Level 1

4 points

Jan 14, 2021 12:09 PM in response to dimitriou.stefanos

Thank you! This helped me.

Jan 15, 2021 6:04 AM in response to whitete1

👍🏻

Jan 25, 2021 8:01 PM in response to josefromstrasbourg

It works. Thank you.

Jan 30, 2021 1:53 AM in response to jasrasr

Hi. I update recently to 14.4 and this option is again disappeared! I have Truecaller installed on my iPhone 11. Please advise.

viboonk

Level 1

4 points

Feb 3, 2021 9:40 PM in response to n_khanolkar

Remove Truecaller from your iPhone.

Restart your iPhone.

Reinstall Truecaller.

Then, the option should appear.

HDD-

Level 1

4 points

Mar 17, 2021 2:19 PM in response to jasrasr

Thanks .. it worked for me !! 👍🏻

Mar 17, 2021 2:55 PM in response to HDD-

I’m glad. 😃

Cheers! 👍🏻

Mar 18, 2021 6:58 AM in response to josefromstrasbourg

This helped me. But WHY APPLE? Why would you mess up what was working before?

Mar 22, 2021 2:17 AM in response to _panna

Just restart your phone e after every time your phone updates Truecaller app.

Mar 30, 2021 8:41 AM in response to jasrasr

I am using the Hiya app and i can't get the settings to show. I need a call blocker that works, these robocalls are getting out of control.

Why can't you fix this bug?

LaneBS

Level 1

4 points

Apr 11, 2021 6:14 AM in response to jasrasr

“settings/privacy/tracking/ I turned off tracking and turned back on. Bam! Fixed

HDD-

Level 1

4 points

May 7, 2021 9:12 AM in response to ctn68

call blocking and identification is based on privacy. Only once did I turn off and on location services into - settings - privacy, it never did appeared for me. I believe it’s not a bug.

‘Call blocking and identification’ missing on iPhone XS with iOS 14.0.1