ECG not working - iPhone problem

Recently I unpaired my S4 watch and restored it from backup.

Since the restore I can’t use the ECG feature - the watch app saying “to setup ECG, open the health app on iPhone”.

When I go to the health app the ECG is already setup and I have nothing to do with it.

Please help.

iPhone X

Posted on Oct 8, 2020 2:26 PM

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Question marked as Top-ranking reply

Posted on Oct 10, 2020 12:55 PM

Solved the problem.

Go to: Settings - General - Reset - “Reset All Settings”.

This will erase all of your settings (without data) but will allow you to re - setup the health app and enable ecg.

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3 replies

Oct 9, 2020 11:44 AM in response to Saar120

Thanks for asking about the new ECG feature.


Check here for availability in your region: ECG


ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.


Heart rate notifications on your Apple Watch - Apple Support


Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support


If you have any other questions, please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.


Take care.

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ECG not working - iPhone problem

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