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Hello, I use a hotmail email for my Mail app on my iPad and iPhone. But I can’t receive or send messages on there. It say “invalid” or “can’t receive messages” and it really bothers me because I need it and all my apps are used with that email!

Dear Apple,

I’m not able to send or receive any emails on my hotmail account on the Mail app on my iPad and iPhone. It really frustrates me because I need to receive certain emails from that hotmail account that I used for other apps. It says “Cannot Get Mail - The Mail server “imap-Mail.outlook.com” is not responding. Versify that you have entered account info in Mail settings.” This happens every time. I do not know how to solve this problem. I tried many things/suggestions from the Apple website but it still won’t work. It even said Email invalid when I tried re-signing in on my iPhone and its making me nervous that I won’t be able to receive emails from this hotmail email anymore because I spent a lot of money on apps with this email.


Thanks, Marissa

iPhone XR

Posted on Oct 8, 2020 7:54 PM

Reply
1 reply

Oct 13, 2020 8:02 PM in response to marissa192

Good afternoon marissa192,


Welcome to the Apple Support Communities!


It sounds like you are having issues sending and receiving emails from your Hotmail email account in the Mail app on your iPad and iPhone.


Until you can get this resolved on your devices, you can read and respond to your Hotmail webmail by opening Safari and going to their website.


How to sign in to or out of Outlook.com - Microsoft Support


In the error message you quoted - "The Mail server “imap-Mail.outlook.com” - it appears that the information is incorrect. It most likely is "imap.Mail.outlook.com" (a period instead of a hyphen), but you can check the settings for your email provider here:


Mail Settings Lookup


Mail settings you might need from your email provider


Add an email account to your iPhone, iPad, or iPod touch


If you are not able to update the email settings for your Hotmail account, please reply to this thread and we'll do our best to help you!


Take care.

Hello, I use a hotmail email for my Mail app on my iPad and iPhone. But I can’t receive or send messages on there. It say “invalid” or “can’t receive messages” and it really bothers me because I need it and all my apps are used with that email!

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