I bought a 21,5 inch iMac in Luxembourg on the 6th of August 2020 and after updating to Catalina I found the computer slowed down considerably. When I checked “about this Mac“ I found out I had been sold a 2019 model. Was I sold an old model or was 2020 version not out then?
You may have purchased a 2019 model. If you bought it directly from Apple, please contact AppleCare and request to exchange the model for a 2020 model. When buying a 21.5" model it is critical that if you want good performance to NOT buy based on priced but on specifications you need for the type of work you are doing. As the RAM is not user upgradeable buy with 32GB of RAM and then also buy the largest capacity SSD you can afford.
If you bought the computer from an Apple reseller then you need to contact that reseller.
To reach AppleCare, please use the following link to find the number that services Luxembourg. AppleCare contact Information
colum80 wrote:
Although should it not say 2020 for the year of production? When you click on the apple to get info.?
No, it will not show the year of production. It, and all Macs, will show the year of introduction, as the specs remain the same through the sales-life of the model.
Thank you very much for your reply.
I bought from am Apple reseller and paid the full price.
Only the 27" iMac was upgraded in 2020. The current 21.5" is still the 2019 model.
Then you need to speak to that reseller and see if they can accommodate you.
Thanks. So I haven't been done.
Although should it not say 2020 for the year of production? When you click on the apple to get info.?
Thanks
Colum
You’re welcome.
21,5 inch iMac in 2020
