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User profile for user: mihaiilie
mihaiilie Author
User level: Level 1
11 points

Sleep Wake failure in EFI Failure code:: 0x00000000 0x0000001f - Apple please do something!!!

3 days ago, on a new MacBook Pro 13", 2019 two thunderbolt, on Catalina. Mac was both on 3 october 2019, 1 year warranty.

So the warranty is just finished.

I've tried everything, even upgrade to Big Sur, nothing works!

Is just restarting by himself, the Touch Bar is flickering and and flashing for 2-3 seconds and then restarts.

Apple, pls do something!!!


Sleep Wake failure in EFI


Failure code:: 0x00000000 0x0000001f


Please IGNORE the below stackshot


================================================================

Date/Time:       2020-10-10 09:55:54.547 +0300

OS Version:      ??? ??? (Build ???)

Architecture:    x86_64

Report Version:  32


Data Source:     Stackshots

Shared Cache:    345D8016-29D6-3143-87B8-78FC3FD7F451 slid base address 0x7fff20179000, slide 0x179000


Event:           Sleep Wake Failure

Duration:        0.00s

Steps:           1


Boot args:       chunklist-security-epoch=0 -chunklist-no-rev2-dev


Time Awake Since Boot: 8s




Process:         swd [293]

Architecture:    x86_64

Footprint:       400 KB

Time Since Fork: 1s

Num samples:     1 (1)


 Thread 0xa23   1 sample (1)   priority 4 (base 4)

 <thread QoS background (requested background), thread darwinbg, process darwinbg, IO tier 2>

 1 start + 1 (libdyld.dylib + 91537) [0x7fff204a1591] 1

   1 ??? [0x10265c454] 1

     1 ??? [0x10265c1e8] 1

       1 __stack_snapshot_with_config + 10 (libsystem_kernel.dylib + 143402) [0x7fff2047302a] 1

        *1 ??? [0xffffff80002621f6] 1

          *1 ??? [0xffffff8000966cbb] 1

            *1 ??? [0xffffff8000870eb1] 1

              *1 ??? [0xffffff8000285149] 1

                *1 ??? [0xffffff80002bbefd] (running) 1


 Binary Images:

       0x7fff20450000 -    0x7fff2047efff libsystem_kernel.dylib (7195.40.89.100.3) <696DC83E-6827-3C18-95A1-192C2948B802> /usr/lib/system/libsystem_kernel.dylib

       0x7fff2048b000 -    0x7fff204c6fff libdyld.dylib (832.5)                    <33086EAA-DA6C-35DE-9D4B-7346EF76401C> /usr/lib/system/libdyld.dylib

Model: MacBookPro15,4, BootROM 1554.40.25.0.0 (iBridge: 18.16.12390.5.1,0), 4 processors, Quad-Core Intel Core i5, 1,4 GHz, 8 GB, SMC 

Graphics: kHW_IntelIrisGraphics645Item, Intel Iris Plus Graphics 645, spdisplays_builtin

Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -

Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, Micron, -

AirPort: spairport_wireless_card_type_airport_extreme, wl0: Sep 11 2020 17:38:16 version 16.20.293.5.3.6.95 FWID 01-e5bd2163

Bluetooth: Version 8.0.0d54, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.1 Bus

USB Device: Apple T2 Bus

USB Device: Touch Bar Backlight

USB Device: Touch Bar Display

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Headset

USB Device: Ambient Light Sensor

USB Device: FaceTime HD Camera (Built-in)

USB Device: Apple T2 Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 58.1

Posted on Oct 10, 2020 12:16 AM

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User profile for user: HWTech
HWTech
User level: Level 9
60,272 points

Posted on Oct 10, 2020 2:00 PM

Apple is not here on these forums. We are just other users such as yourself helping out on our own free time.


Try an SMC reset.


Run the Apple Diagnostics.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


I suggest you take the laptop to Apple or an AASP to have them examine it and see if they can make an exception to repair it under warranty (unlikely, but it never hurts to ask). Sometimes a technician can contact Apple to arrange a coverage exception. Sometimes if you contact Apple directly you can get a Customer Satisfaction Code to cover the repair since it is so close to the warranty expiring.


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User profile for user: HWTech
HWTech
User level: Level 9
60,272 points

Oct 10, 2020 2:00 PM in response to mihaiilie

Apple is not here on these forums. We are just other users such as yourself helping out on our own free time.


Try an SMC reset.


Run the Apple Diagnostics.


Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


I suggest you take the laptop to Apple or an AASP to have them examine it and see if they can make an exception to repair it under warranty (unlikely, but it never hurts to ask). Sometimes a technician can contact Apple to arrange a coverage exception. Sometimes if you contact Apple directly you can get a Customer Satisfaction Code to cover the repair since it is so close to the warranty expiring.


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Sleep Wake failure in EFI Failure code:: 0x00000000 0x0000001f - Apple please do something!!!

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