Storage category not showing

see if a restart of your iPhone helps, instructions are in the link below

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

This worked like a charm! Thank you!

Although I took the more annoying route.

here is my step by step solution based off the fixes iv seen: for phones and iPads

1. First if you have deleted the short cuts app, redownload it from the apple store
2. create a backup of your device with the short cuts app now on your device on to iCloud (go to settings and create a backup in the iCloud section)
3. Factory reset or DFU reset your device
4. set up the device as normal, put in the normal stuff (remember to have a recovery method for your Apple ID before you do this. Check your password and security in settings and make sure you have a phone number connected to it, this is super important for singing into your Apple ID to get the backup)
5. Then restore from iCloud and since you now had your short cut app due to backing it up with it before the restore. Wait for everything to come back on your device from choosing the backup
6. it should be fixed! But do NOT delete the shortcuts app after this.

This problem seems to be derived from a particular stock app being deleted after doing a factory reset/software update or DFU restore. Hopefully with this general guidance you guys can fix the problem

I hope this helps from someone who was having the same problem :)

It can take some time for the storage categories to be determined, 3FFF and Hao2007.

Make sure you give your devise time to figure this out, at least, if you care about those categories.

If you look down at the listings of the categories, you’ll see some “spinning wheels” on those that have yet to be determined.

Hi, did you get A fix for this?

ive just set up my new se and have the same problem.

I have this same problem. Running ios 14.2.1

i restored an iPhone 8plus to a iPhone 12 Mini 128gig and it doesnt have the issue.

i restored that same iPhone 12 Mini 128gig to a iPhone 12 Mini 256gig and the larger capacity mini has the issue (see everyone’s screenshots). And no, rebooting, soft resets, hard resets, re-restoring, turning on accessibility home button and resetting RAM, etc... none of that works. This is a straight up BUG.

Hi!

I am already running 14.4. I did some tests and started several times from the very factory setup. Everything worked fine until I engaged ICloud/Messages.

I also ran into another thing: when I first used my XR I used the backup from my old SE. Yesterday I started the XR again from the very beginning and used the wireless method to transfer the data from my old SE to the XR and it worked.

It runs perfect now. I hope my findings can help to find out what happened.

Cheers and stay safe, Michael

Welcome, Zarontavern, to Apple Support Communities!

As asked of others, what version of iOS are you running?

Do you see any of the storage categories with some “spinning wheels” on those that have yet to be determined?

It can take some time for the system to determine the sizes of the various storage categories.

Did you see Quizil’s comment (to me) about what finally fixed this?

Zarontavern wrote:

I’m currently running iOS 14.4 on my iPhone 12

That’s only the answer to my first question.

How about the other questions:

«Do you see any of the storage categories with some “spinning wheels” on those that have yet to be determined?

It can take some time for the system to determine the sizes of the various storage categories.

Did you see Quizil’s comment (to me) about what finally fixed this? [for him/her.])

I had this issue as well. I went through the whole Apple technical service chain all the way to the point of syncing with a Mac and sending log files to a Senior tech. Long story short it will resolve itself. Give it a week. I did the same restore file on 2 exact same spec iphone 12 minis and it showed the category separation on one and (grey bar) not the other. I think you just need to let it do its thing for a while. Reboots, resets, restores will not fix this; it just needs time.

Omer Bila wrote:

I had this issue as well. … Long story short it will resolve itself. Give it a week. I did the same restore file on 2 exact same spec iphone 12 minis and it showed the category separation on one and (grey bar) not the other. I think you just need to let it do its thing for a while. Reboots, resets, restores will not fix this; it just needs time.

That is certainly possible.

Even after years, with my iPad Pro (2nd gen.), with nearly all iPadOS versions (including 14.4, now), I see times when it can take some time for the Storage Categories to show, and, even when they show almost immediately, they can change, with additional time.

Hey, so I’m having the same problem with my 5th generation iPad.

I have DFU reset it and restarted it from new like the apple support service told me to, but no luck.

Do you think it’s a bug with the iCloud messages?

I want to go through the same steps as you did with my iPad but I don’t know if I have to disable iCloud messages or enable them.

Nickarora wrote:

Thankyou for your response Halliday, surely I will wait for a week or so to see if it gets fixed and will update accordingly.

Sounds good.

I certainly don’t know, with any certainty, that such will solve the issue.

However, as I wrote to Omer Bila: «Even after years, with my iPad Pro (2nd gen.), with nearly all iPadOS versions (including 14.4, now), I see times when it can take some time for the Storage Categories to show, and, even when they show almost immediately, they can change, with additional time.»

Yeah, but what happened in my case is that my storage category was working fine, but today I deleted some of the pre-installed apps such as shortcuts, i-movie, clips etc. and after that I have started facing this issue and might be possible it is because of deleting those applications, but still after reinstalling those apps I am facing the same issue. Let’s wait and watch what happens.. Even apple support specialist told me that it is very unusual and they are not sure what it is and it might be a software bug.

Yes, give it a try. Please save all your data before, the reset completely. Then I uninstalled all the other apps that I don't use, but I kept the shortcuts app and set up the phone again. I hope this will fix it for you, it worked on my 2 devices.

Cheers Michael

Im gonna comment here again because i feel like people are not understanding what is going on. You got a new phone or ipad and you just did a restore and all of a sudden settings>general>Iphone storage is not breaking down category sizes into colors and instead you are getting just a grey bar.

Well I hate to break it to you but you are going to need to wait till your phone does its thing such as download all your photo images and then optimize each one for iphone storage and various other things that happen in the background after setting up a new phone and/or doing a restore. When all that stuff is done you will look in the same section settings>general>iphone storage and realize your phone was never broken but rather it needed time to optimize and calculate category spaces so you get hour colorized category space breakdown.

It wont matter if you reset your phone or restore it or switch settings on and off and delete apps because the only thing that fixes this non-issue is that you wait till the phone has completed all of its background operations and processes.