Hello,
I just have an iPhone SE and when I trying to check my storge categories it just won’t show. Only shows a grey bar with how much storage I’m using. Any ideas of what could be the problem?
Thank you.
iPhone SE, iOS 14
I had this issue as well. I went through the whole Apple technical service chain all the way to the point of syncing with a Mac and sending log files to a Senior tech. Long story short it will resolve itself. Give it a week. I did the same restore file on 2 exact same spec iphone 12 minis and it showed the category separation on one and (grey bar) not the other. I think you just need to let it do its thing for a while. Reboots, resets, restores will not fix this; it just needs time.
Ive had this issue on two iphone 12 minis, an iPad Pro, an ipad Mini, and an IPhone SE. After many hours of senior level tech support with Apple the only way it resolved itself for me was time. I suspect when one delete apps (especially apple native ones like shortcuts) perhaps it get stuck in some sort of always trying to calculate storage loop/bug; that being said if yours did not resolve itself in months there must be a clearly identifiable bug.
Hi, did you get A fix for this?
ive just set up my new se and have the same problem.
Welcome, anmol198, to Apple Support Communities!
Please see the comment just above yours, at https://discussions.apple.com/thread/251906858?answerId=254648202022#254648202022.
Hey, so I’m having the same problem with my 5th generation iPad.
I have DFU reset it and restarted it from new like the apple support service told me to, but no luck.
Do you think it’s a bug with the iCloud messages?
I want to go through the same steps as you did with my iPad but I don’t know if I have to disable iCloud messages or enable them.
Yeah, but what happened in my case is that my storage category was working fine, but today I deleted some of the pre-installed apps such as shortcuts, i-movie, clips etc. and after that I have started facing this issue and might be possible it is because of deleting those applications, but still after reinstalling those apps I am facing the same issue. Let’s wait and watch what happens.. Even apple support specialist told me that it is very unusual and they are not sure what it is and it might be a software bug.
It's clear that time is not going to fix this issue for me. It has still been happening for weeks ever since i first restored my ipad and i also did not restore anything from a backup as my issue started when i had first done that. Apple support recommended me to restore my ipad via DFU mode on itunes and not restore from a icloud backup.
But after deleting the stock apps it has once again happened and this has been going on for weeks, it is crystal clear that no amount of time is going to fix it.
I have the same problem in my iPad 2019.
I’ve the same problem, with my iPad the storage bar expands and returns to its normal size and not
categorised
I have the same problem and looked for a response like this and do you have any working solution?
Welcome, Quizil, to Apple Support Communities!
What version of the iOS are you running on your iPhone XR?
You should be able to run iOS 14.4, at this time.
I have the iPhone 12 and I’ve got the same bug too
I’m currently running iOS 14.4 on my iPhone 12
yeah I deleted some stock apps and now facing the same issue, can you please recommend any fix ?
Thankyou for your response Halliday, surely I will wait for a week or so to see if it gets fixed and will update accordingly.
Yeah, I deleted shortcuts app. So shall I factory reset my phone to fix it now ?
I am using Iphone 11 running on IOS 14.4
Storage category not showing
