Storage category not showing

Ive had this issue on two iphone 12 minis, an iPad Pro, an ipad Mini, and an IPhone SE. After many hours of senior level tech support with Apple the only way it resolved itself for me was time. I suspect when one delete apps (especially apple native ones like shortcuts) perhaps it get stuck in some sort of always trying to calculate storage loop/bug; that being said if yours did not resolve itself in months there must be a clearly identifiable bug.

Did you factory reset and set up as new or factory reset and restore? When I set up as new it fixed the greybar issue for me. When I restored from a backup it had the grey bar issue and time resolved it.

I did it as factory reset and restore. I backed up my comple iphone on icloud including my wallpaper and I restored everything including wallpaper and applications while setting it up again and *also storage category started working, please note just keep shortcuts safe*.

Another hack if you are facing some issue, first download shortcuts from App Store (if it is deleted) and then reset your phone to factory settings and restore your phone iCloud back up while setting it up and enjoy.

It's clear that time is not going to fix this issue for me. It has still been happening for weeks ever since i first restored my ipad and i also did not restore anything from a backup as my issue started when i had first done that. Apple support recommended me to restore my ipad via DFU mode on itunes and not restore from a icloud backup.

But after deleting the stock apps it has once again happened and this has been going on for weeks, it is crystal clear that no amount of time is going to fix it.

Hi there, restarting will not do anything and resetting too i believe, i don't remember xD

The issue that triggers this behavior at least in my case is that after deleting shortcut app storage bar goes to grey and after restoring from itunes everything is fine until i delete the app, been there several times i know this trust me lol

**on a serious note make a backup and try restoring. cheers!**

Welcome, Nickarora, to Apple Support Communities!

You may want to check out Omer Bila‘s comment at https://discussions.apple.com/thread/251906858?answerId=254655366022#254655366022

Welcome, anmol198, to Apple Support Communities!

Please see the comment just above yours, at https://discussions.apple.com/thread/251906858?answerId=254648202022#254648202022.

Same here too, IPhone Xr. I tried restarting the phone, disabling+enabling iCloud, restore from backup, everything didn’t work.

I have the iPhone 12 and I’ve got the same bug too

Hi!

Did you uninstall the shortcuts app?

Hey please help me to solv this issue or bug storage category not showing 🥺

I have the same problem in my iPad 2019.

I’ve the same problem, with my iPad the storage bar expands and returns to its normal size and not

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