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xdavidt Author

Level 1

5 points

Sometimes when my Mac is awake from sleep, lose trackpad/keyboard

Sometimes after I close my mac, and after few seconds (more then 10 sec), open it back to use it, it's take more then a minute to re-connect the track-pad and mouse.

I don't use any external device, only this one, and when I figure that it's not working, there is pop massage like this one:

MacBook Pro 13″, macOS 10.15

Posted on Oct 12, 2020 9:38 AM

Top-ranking reply

jdo_apple

Community Specialist

Posted on Oct 16, 2020 4:15 PM

Hello xdavidt,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with built-in keyboard and trackpad on your MacBook Pro and you see the Bluetooth Setup Assistant window when this happens. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.

Disk Utility for Mac: Repair a disk using Disk Utility

Next, depending on what year your Mac is from, run the built-in Apple Diagnostics or Apple Hardware Test to see if this will give more info about your situation:

How to use Apple Hardware Test on your Mac

How to use Apple Diagnostics on your Mac

Apple Diagnostics: Reference codes

Cheers!

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Sometimes when my Mac is awake from sleep, lose trackpad/keyboard

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