BT Email

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Level 1

6 points

BT Email

Suddenly I can’t get BT email. Error message says mail.btinternet does not support password authentication. Check imap settings. Mail works on web site but not on Apple app for mail

iPad, iPadOS 14

Posted on Oct 13, 2020 2:28 AM

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Answer 1

Best reply

cyril264 Author

Level 1

6 points

Oct 13, 2020 6:57 AM in response to LotusPilot

Just an update. BT has three settings for their accounts. Basic standard and premium. The account I was dealing with was assigned a basic level which does not support Apple email facility, the other two do. I changed the email to standard and it is resolved. Thanks for your interest.

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Answer 2

Oct 13, 2020 2:53 AM in response to cyril264

Check your BT Mail account settings:

Settings > Mail > Accounts > [Your BT Mail Account] > [Account] > Advanced

If the Mail account settings are correct, but the problem remains, first try a forced-restart of the iPad:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If, after restart, the problem persists, the simplest route to resolution will likely be to remove the mail account from your iPad - then re-add the account using the Add Account wizard. No email messages will be lost - as, if using IMAP, all your email resides on the BT Mail server.

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Answer 3

cyril264 Author

Level 1

6 points

Oct 13, 2020 3:04 AM in response to cyril264

Thanks for that. When I select Mail then accounts I get the add account option which will not let me set up an email account because it says imap does not support password authentication. Cant get to the screen you show

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Answer 4

cyril264 Author

Level 1

6 points

Oct 13, 2020 4:45 AM in response to cyril264

It is odd. I followed your directions to the letter. There is no problem with email on web. BT says it’s all ok. Two factor authentication can’t be disabled. Apple support can’t help. I am mystified. Thanks for your help anyway.

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Answer 5

Oct 13, 2020 3:08 AM in response to cyril264

If you are unable to access the settings for the account, force-restart the iPad as described.

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Answer 6

cyril264 Author

Level 1

6 points

Oct 13, 2020 3:32 AM in response to cyril264

It’s starting to look like those options changed with the latest iOS. You can’t switch two factor authentication off and BT server will not allow me to set up account while it’s on.

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Answer 7

Oct 13, 2020 4:13 AM in response to cyril264

That’s odd. I’m unable to replicate your problem.

Have you force-restarted your iPad as previously directed?

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