My Macbook Pro 16" 2019 Restarts Randomly

Dear Experts,


I have been experiencing the same problem repeatedly, my macbook pro restarts randomly sometimes when the screen turns off or even when I am working on the computer.


The error I get is the following (please refer to the screenshot)


I have found some link that might be dealing with the issue (https://www.digitaltrends.com/computing/apple-macbook-keeps-restarting/)

however, it might be helpful that some expert might identify the issue with the error report so I could know which next steps should I follow.



Thank you so much!

MacBook Pro 16″, macOS 10.15

Posted on Oct 13, 2020 6:56 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2020 7:01 AM

castaxs wrote:

Dear Experts,

I have been experiencing the same problem repeatedly, my macbook pro restarts randomly sometimes when the screen turns off or even when I am working on the computer.

The error I get is the following (please refer to the screenshot)

https://discussions.apple.com/content/attachment/a5fe1860-6238-44b8-b28c-6d7ee8dccc5f

I have found some link that might be dealing with the issue (https://www.digitaltrends.com/computing/apple-macbook-keeps-restarting/)
however, it might be helpful that some expert might identify the issue with the error report so I could know which next steps should I follow.


Thank you so much!


If this is a *** MCA Error Report ***

CPU Machine Check Architecture Error Dump, then mostly likely a hardware issue.


You may have access to the full panic report...


Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Page fault is a reference to memory not owned by the task that is running.


Kernel Panic reports can be found /Library/Logs/DiagnosticReports


From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports



http://support.apple.com/en-us/HT200553


The panic report should have panic in the "file name.panic"


If you do have kernel panics, post 2 or 3 of them as applies to your thread.


2 replies
Question marked as Top-ranking reply

Oct 13, 2020 7:01 AM in response to castaxs

castaxs wrote:

Dear Experts,

I have been experiencing the same problem repeatedly, my macbook pro restarts randomly sometimes when the screen turns off or even when I am working on the computer.

The error I get is the following (please refer to the screenshot)

https://discussions.apple.com/content/attachment/a5fe1860-6238-44b8-b28c-6d7ee8dccc5f

I have found some link that might be dealing with the issue (https://www.digitaltrends.com/computing/apple-macbook-keeps-restarting/)
however, it might be helpful that some expert might identify the issue with the error report so I could know which next steps should I follow.


Thank you so much!


If this is a *** MCA Error Report ***

CPU Machine Check Architecture Error Dump, then mostly likely a hardware issue.


You may have access to the full panic report...


Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Page fault is a reference to memory not owned by the task that is running.


Kernel Panic reports can be found /Library/Logs/DiagnosticReports


From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports



http://support.apple.com/en-us/HT200553


The panic report should have panic in the "file name.panic"


If you do have kernel panics, post 2 or 3 of them as applies to your thread.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Macbook Pro 16" 2019 Restarts Randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.