The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Ok so I ordered a new USB-C Multiport because my USB-C to Macair deformed and lost any connectivity. You sent me model 2119 and it does not work with my USB optical drive. My old USB-C Multiport is the Model 1621. They know the Mac I ordered from can't the figure out the correct part number to send me??? Can I exchange?
Kilted, Thanks!
Apple send me here for help.
Will go back to see if I can get the correct model A1621 versus the A2119 they sent me. The one they
sent I can't access my optical drive as I could with the A1621 model.
Regards,
We didn't send you anything.
We are not Apple.
This is a user forum.
USB-C Multiport failure, order new and sent wrong model replacement
