USB-C Multiport failure, order new and sent wrong model replacement

Question

USB-C Multiport failure, order new and sent wrong model replacement

Ok so I ordered a new USB-C Multiport because my USB-C to Macair deformed and lost any connectivity. You sent me model 2119 and it does not work with my USB optical drive. My old USB-C Multiport is the Model 1621. They know the Mac I ordered from can't the figure out the correct part number to send me??? Can I exchange?

Posted on Oct 14, 2020 12:37 PM

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Answer 1

Oct 14, 2020 12:52 PM in response to KiltedTim

Kilted, Thanks!

Apple send me here for help.

Will go back to see if I can get the correct model A1621 versus the A2119 they sent me. The one they

sent I can't access my optical drive as I could with the A1621 model.

Regards,

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Answer 2

KiltedTim

Level 10

195,873 points

Oct 14, 2020 12:42 PM in response to Analomink1409

We didn't send you anything.

We are not Apple.

This is a user forum.

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USB-C Multiport failure, order new and sent wrong model replacement

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