Battery Charge Cycle and Warranty

Question

Level 1

8 points

Battery Charge Cycle and Warranty

Hi, yesterday Apple service said my phone was at 506 charging cycles and becuse of that was out of warranty. When I told them I wanted to know the percentage of battery health of my phone at its 500th charge cycle, they said they couldn't detect it. Now my battery health is 62% and it's technically impossible to drop from 80% after 6 charging cycles. When I said I want proof about my battery was healty at 500th charge cycle, Apple service said they couldn't help about that. When I opened a ticket for this subject for apple, I got the same response. I request a proof about my phone is out of order within 500th charge cycle or free battery change I am already entitled to but can't get answer from Apple service. What can i do now?

iPhone 7

Posted on Oct 14, 2020 3:09 PM

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Answer 1

Oct 14, 2020 6:21 PM in response to st_blood

The one year warranty covers premature failure - if your device drops below 80% capacity in less than 500 cycles during the one year term of the warranty, Apple would replace it for free. After one year, the warranty is expired and the cycles don’t matter. The warranty is expired, period.

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Answer 2

Oct 14, 2020 3:42 PM in response to st_blood

The warranty is for one year from the purchase date. Nothing to do with battery cycles.

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Answer 3

Oct 14, 2020 4:56 PM in response to st_blood

It's out of warranty.

Pay for a new battery.

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Answer 4

st_blood Author

Level 1

8 points

Oct 14, 2020 3:46 PM in response to QuickTimeKirk

iPhone Owners

Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service. Prices and terms may vary. https://www.apple.com/batteries/service-and-recycling/

And they say it's out of warranty as it's currently on the 506th charge cycle.

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Answer 5

Oct 14, 2020 3:35 PM in response to st_blood

Get a new battery or recycle the device.

No warranty covers batteries unless they are proven defective.

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Answer 6

st_blood Author

Level 1

8 points

Oct 15, 2020 3:40 AM in response to Michael Black

I am currently within the warranty period. However, but Apple service said that my battery health will not be taken into consideration since I exceeded the number of cycles. Currently i'm trying to prove that my battery is defective before 500 charge cycles are full. That's why I need help.

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