A large grey box with digital time Appears on iPhone screen

Hi there,

From what we can tell, you're seeing a large gray box showing the digital time and a large Wi-Fi signal icon on your iPhone. We're glad you're here, and we can help. To start, you'll want to be sure your iPhone is running the latest software version, iOS 14.0.1. If needed, this article provides step-by-step instructions for updating:

Update your iPhone, iPad, or iPod touch

Next, you'll want to check for any third-party apps that may be causing the issue. Learn more about finding and deleting apps here:

How to delete apps on your iPhone

We hope this helps. If not, please provide more information about where exactly you're seeing the issue on your iPhone and provide details about how it appears. For example, are you seeing it on the Home screen, Lock screen, or somewhere else?

Cheers.

Hello again,

You're certainly welcome. We appreciate you taking the time to update your iPhone to further test the issue. It sounds like you're still seeing a large gray box showing the digital time and a large Wi-Fi signal icon on your iPhone after updating to iOS 14.0.1. We can provide some additional guidance.

You mentioned this happens when scrolling through a link within an email; are you accessing the link, and then it opens in Safari? If so, these could be pop-ups in Safari. If this is the case, "you can go to the Search field and enter a new URL or search term to browse to a new site. If you don’t see the Search field on your iPhone, iPad, or iPod touch, tap the top of the screen to make it appear." Check out our support article below to learn more about pop-ups in Safari and how to handle them:

About pop-up ads and windows in Safari

If that doesn't seem to be the case, please elaborate on the issue a bit more by providing a detailed description of what you're doing on your iPhone before these symbols appear.

Take care!