Frozen iPad

Hi guys I’m trying to arrange an online return of my daughters iPad which has frozen and won’t update or restore but as I’m filling in the online returns form it keeps saying my phone number is incorrect and invalid and won’t let me proceed to the next page even though the number is correct ? Thanks

Posted on Oct 15, 2020 12:31 PM

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1 reply

frazzm737

Level 9

55,500 points

Oct 15, 2020 12:50 PM in response to Chrisbarkas

See if this link offers any help...

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Frozen iPad

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