Iphone 12 Pro Maz

My phone was updated during the night and since that has happened everything has frozen. I have watched the video on how to restart it but no buttons will work and I cannot slide it upwards It doesn't recognise my identity or password I have rang my mobile from another phone and I cannot press the button to accept the call. It has also rang the emergency services twice today and I was not able to cancel the call. Please advise me

Janet

iPhone 12 Pro Max, iOS 14

Posted on Mar 28, 2021 2:36 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2021 2:48 AM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not help your phone might need service:

Contact Apple for support and service - Apple Support


Good luck!

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 12 Pro Maz

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.