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My phone was updated during the night and since that has happened everything has frozen. I have watched the video on how to restart it but no buttons will work and I cannot slide it upwards It doesn't recognise my identity or password I have rang my mobile from another phone and I cannot press the button to accept the call. It has also rang the emergency services twice today and I was not able to cancel the call. Please advise me
Janet
iPhone 12 Pro Max, iOS 14
Try the steps in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If that does not help your phone might need service:
Contact Apple for support and service - Apple Support
Good luck!
Try the steps in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If that does not help your phone might need service:
Contact Apple for support and service - Apple Support
Good luck!
Iphone 12 Pro Maz
