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Iphone 12 Pro Maz

My phone was updated during the night and since that has happened everything has frozen. I have watched the video on how to restart it but no buttons will work and I cannot slide it upwards It doesn't recognise my identity or password I have rang my mobile from another phone and I cannot press the button to accept the call. It has also rang the emergency services twice today and I was not able to cancel the call. Please advise me

Janet

iPhone 12 Pro Max, iOS 14

Posted on Mar 28, 2021 2:36 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2021 2:48 AM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not help your phone might need service:

Contact Apple for support and service - Apple Support


Good luck!

1 reply

Iphone 12 Pro Maz

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